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Good ways to give customers bad news

Posted by:sukanyakaur 1237 days ago • Discuss • http://toostep.com

The task of giving bad news goes with almost every job. You may have to inform your customers of a price increase, of a product being out-of stock etc. Employees facing these scenarios worry that the customer might become defensive, offended, or worst of all, simply take their business elsewhere. How to give such bad news to customers in a diplomatic way ?? Any ideas???

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